Thank you for shopping with Mia McCarthy Studio. Every original painting is created by hand, while my fine-art prints are professionally produced to order by a trusted printing partner.
Please read the following information before placing your order.
1. Original Paintings & Made-to-Order Prints
Original paintings are unique, one-of-a-kind artworks, carefully packaged and dispatched by Mia McCarthy Studio.
Fine-art prints are professionally produced to order by my printing partner. Please check your chosen artwork, dimensions, paper size and delivery details carefully before purchasing.
If you need to amend or cancel an order before it enters production or is dispatched, please contact me as soon as possible. I will do my best to accommodate your request.
2. Cancellations & Returns
For standard, non-personalised prints and original paintings purchased online, UK customers have the right to cancel within 14 days of receiving their order, without giving a reason.
To arrange a return, please email me within this period. You then have a further 14 days to return the item.
Unless an item is faulty, damaged or incorrectly supplied, customers are responsible for return postage.
Returned artwork must be securely packaged to prevent damage during transit. If an item has been handled beyond what is necessary to inspect it and its value has been reduced, an appropriate deduction may be made from the refund.
Please contact me before returning an item so that I can provide the appropriate return address and instructions.
International customers have any additional cancellation and return rights required by the consumer laws applicable to their purchase.
3. Damaged, Defective or Incorrect Orders
I take great care in preparing my artwork and selecting professional printing services.
If your order arrives damaged, defective or incorrectly printed, please contact me as soon as possible, ideally within 7 days of delivery.
Please include your order number, a description of the problem and clear photographs of the affected artwork and its packaging, where possible.
For fine-art prints, I will investigate the issue with my printing partner and arrange an appropriate replacement or refund in accordance with your consumer rights.
For original paintings, I will personally investigate any damage or delivery problems and arrange an appropriate resolution.
Please retain damaged packaging where reasonably possible until the issue has been reviewed.
The suggested 7-day reporting period helps resolve problems promptly but does not affect your statutory rights.
4. Colour & Print Variations
Every effort is made to reproduce my original paintings as accurately as possible using professional fine-art printing methods.
Please be aware that colours may vary slightly between your screen and the finished print due to differences in monitor settings, brightness, colour calibration and printing materials.
Minor differences between screen colours and physical prints are normal.
Please check individual product descriptions for exact artwork dimensions, paper sizes and border measurements before purchasing.
This does not affect your rights if an item is faulty, materially misprinted or not as described.
5. Shipping & Delivery
Original paintings are carefully packaged and dispatched directly by Mia McCarthy Studio.
Fine-art prints are professionally produced, packaged and dispatched by my printing partner, with fulfilment locations in different regions.
Free standard UK delivery is available where stated on individual product listings. International shipping charges are calculated at checkout.
Production and delivery times may vary depending on the destination, available delivery services and customs processing.
Although my printing partner handles the production and dispatch of fine-art prints, Mia McCarthy Studio remains your point of contact for order-related enquiries.
If your order is lost, damaged or significantly delayed, please contact me so I can investigate and arrange an appropriate resolution.
6. International Shipping & Unexpected Delivery Costs
International shipping charges vary considerably depending on the destination, fulfilment location and available delivery services.
While every effort is made to provide accurate delivery prices at checkout, occasionally an order may incur unexpectedly high shipping costs or become unavailable for fulfilment.
If an international order cannot be fulfilled at the quoted delivery price, I will contact you before proceeding to discuss the available options.
Where legally permitted, I reserve the right to cancel an order that cannot reasonably be fulfilled because of an unexpected shipping charge, delivery restriction or genuine pricing error.
If cancellation is necessary, you will receive a full refund, including any delivery charges already paid.
Alternatively, you may choose to proceed with a revised delivery quotation.
No additional shipping charges will be collected without your agreement.
7. Customs, Import Duties & International Taxes
International customers are responsible for any applicable customs duties, import VAT, local taxes and customs clearance fees imposed by their destination country, unless these charges have already been collected at checkout.
These charges are determined by the relevant authorities and are outside my control.
Please familiarise yourself with your country’s import requirements before placing an order.
Customs inspections and clearance procedures may occasionally cause delivery delays.
If you experience a problem with an international delivery, please contact me and I will do my best to assist.
Any applicable statutory consumer rights remain unaffected.
8. Delivery Problems & Third-Party Fulfilment
Fine-art prints are produced and dispatched by a professional printing partner.
While I do not personally handle the printing, packaging or transportation of these orders, I remain responsible for resolving delivery and product problems in accordance with applicable consumer law.
If your print arrives damaged, is incorrectly produced or does not arrive, please email me with your order number and any relevant photographs.
I will contact my printing partner or the relevant delivery provider and work towards an appropriate resolution.
9. Refunds
Eligible refunds will be issued to the original payment method.
For qualifying cancellations, refunds will include the purchase price and any applicable standard outbound delivery charges.
Where goods are returned following cancellation, refunds will be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier.
Refunds for faulty, damaged or incorrectly supplied goods will be handled in accordance with applicable consumer law.
Please allow additional time for your bank or payment provider to process the refund.
10. Contact
If you have any questions about your order, wish to arrange a return or experience a delivery problem, please contact:
Mia McCarthy Studio
Email: miamccarthystudio@gmail.com
Please include your order number and photographs of any damage or printing issues, where applicable.
Return instructions and the appropriate return address will be provided by email.
I will do my best to resolve any problems as quickly and fairly as possible.
Nothing in this policy affects your statutory consumer rights.
